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IT Service Catalog


1- Folders Sharing Service:

1 – Send an email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
2 – Determining the name of the folder
3 – Determining users who will access the shared folder
4 – Determining the user’s privileges ( Read or Read and write)

2- New Email For faculty and Staff Service:

1 – Send an email from HOD to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
2 – write full name
3 – Write Employee ID

3- Access Control Service :

1 – Send an e-mail (from the head of the department) to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
2 – Write the name of the employee and the Employee ID
3 – Determine the name of the room and the door number

4- New Username and Password Service:

1 – Send an email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
2 – Determining the employee’s name , Employee ID , Phone Number , Direct Manager
3 – Determining the Employee’s Department

5- Announcement ( Advertisements ) on YUC Website Service:

1 – Send an email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
2 – write a declaration to be published
3 – select the page you want to put the announcement (the main page, any other page)

6- Reset System Password Service:

1 – Send an email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
2 – Write user name, Employee name and ID

7- Display/Information monitor Service:

Location : College Entrance ( Al Jabrial and Al Faysal )
• To display any news or notice kindly email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
• The content notice must be in any of the forms as follows :
( picture, flash, movie, website link or text file)
• Date and duration of the content to be displayed

8- Skype call conference Service:

Location : DMD Meeting Room ( Al Jabrial )
Location : TOEFL Lab ( Al Faysal )

9- Video Conferencing ( Sony HD Ipela) Service:

Location : Video Conferencing Room ( Al Jabrial and Al Faysal)
• Booking of VC must be made only via yuc email calendar.
• Kindly email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it. if vcroom calendar not available
• Make sure all the equipment had been power up
• Connect to remote side
• Press presentation button to start presentation
• For use of sympodiun ( please refer to sympodium guide )

10 – The Help Desk Service:

The Help Desk provides a single point of contact for all your IT related problems and queries. When contacting the Help Desk by using http://yuc-hd/it please ensure you have the following information to hand:
Your Employee ID start with U e.g. u012345
- Your Email Address
- Your Contact number
- Your Department
- Type of Problem Like (Hardware, Network, Application, Printer, Software)
- Problem Description

11 – The Lab Services:

We are ensuring the quality of service at any time, during lab sections if you have any kind of problem for e.g.
- Accessing computer (Login problem)
- Projector not working
- Not able to display slides on projector
- Facing problem to work on Sympodium
- Internet Problem etc.
Your allow to contact any IT personal to resolved your problem at that instant during lab section or during having class.

 

Contact Venue: IT office

Your advice to come back and check your ticket status, please ensure you have following information to hand:

- Your Employee Id
- Generated ticket ID

• Please check the room availability ( DMD Meeting Calender )
• Launch Skype application if the program is not started yet
• Connect to remote side and press SHARE icon to start the screen sharing with the remote user